Offline BackUp is an optional future and can be added with certain products such as Shared Hosting, DirectAdmin Reseller Hosting, Website Design and Cpanel Reseller Hosting, however, it can be added with all available services If requested. All Offline BackUp is done manually and carefully moved on outside storage server which is not connected to the internet to prevent outside threads to modify any existing files.
Do I need Offline BackUp?
Yes and No, this depends, however, we always say "Is better to feel safe than sorry". Cybercriminals are getting better and better each day and sometimes they find a way to hack and delete/modify information even from the most secure servers. VFEmail has learned this in the hard way when a hacker gained access to all their servers and started to format all servers which lead to a massive loss. They basically lost almost 20 years of work. Read full story https://www.cbronline.com/news/vfemail-destroyed
Having Offline BackUp will prevent an attacker to delete/modify any BackUp files. Our servers have an automatic backup that is kept on the server and you can always make a back up yourself and keep it safe. If you need help to create a full backup please follow this link How to create a full backup. If an attacker gets access to your website he can delete/modify everything he wishes and your data can be lost forever.
Can I access my Offline BackUp online?
NO, it can not be accessed online. The only way to access it is to contact us and we will give you a copy of the backup.
I modified my website and deleted some important files, what should I do?
Don't worry, take a deep breath and contact us as soon as possible and we will upload the offline backup for you for free or we will send you a copy of the backup files and you can fix it yourself.
Does Offline BackUp include all the MySql database?
How often is offline backup made?
Once a month, however, If needed we can make it once a week or even every day. If you require once a week or once a day please contact us.
How long is the offline data kept?
We keep all the data for one year from the first backup. For e.g: today is 01/01/2020 we will keep the data until 01/01/2021 and then we will start deleting as we add new month or date.
Can I require backup from 3 months ago?
If you need any help please do not hesitate to contact us. Our team is available 24/7 via our Chat or via ticket submission.