I Can't Login To My cPanel

All our accounts have cPanel account automatically created when a hosting account is created with us. To access your cPanel account you will need to follow this example (How to login to your cPanel account).

 

If you can not login to your cPanel this can means:

  • Wrong login details - When we create a new cPanel account we automatically send the login details to the email associated with the account. Our emails usually go to Inbox, however, is recommended to check Spam or Junk folder. If for any reasons you did not receive the details please contact support as soon as possible

 

  • Account terminated - If your account has been terminated your cPanel will most likely be terminated too.

 

  • Account suspended - If your account has been suspended your cPanel won't work anymore, however, a message will be displayed instead of the normal login page

 

  • Payment failure - We do not suspend or terminate any cPanel account without first contacting the account holder. If the account holder does not reply to our support ticket in maximum three days then in most likely we will terminate the account without any further notice.

 

  • IP address has been blocked - If for any reason you enter your cPanel password wrong for few times our firewall will automatically block your access to the website including our website The Elector. To unlock your IP address you will need to contact us at info@theelector.com

 

  • DNS propagation - Can happen when you change the nameservers to another nameserver, these changes are not accepted instantly it can take up to 72 hours for local ISPs to update their DNS caches. Unfortunately, this process can not speed up by us because of its automated nature.

 

  • Server maintenance - Whenever we do maintenance on the servers and is making some of our services unavailable we will notify every user via email and via our news feeds.

 

If you need any help please do not hesitate to contact us. Our team is available 24/7 via our Chat or via ticket submission.

 

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